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Return&Refund

Warranty

Satisfaction Guarantee

Warranty

FAQ

What is my order status?
After you place your order and receive confirmation email, your order will be processed. As soon as the package is send, your package (order) can be checked by clicking on Track&Trace. Click here.
What payment methods can I use?
We accept payments by MasterCard and Visa. Your credit/debit card will be pre-authorized for payment at the time of ordering. Read more here.
Has my order been shipped?
You will be informed by email as soon as your order has been shipped. You will also receive tracking number and a link where you can Track&Trace your BelayGlasses. Click here.
How do I get my tracking number?
You can find your tracking number in the email confirmation.
Do you ship to my country?
We ship to all countries worldwide.
When will be my credit card charged?
Your credit card will not be charged until your BelayGlasses are shipped.
How will the charge show up on my credit card?
If you pay by credit card, your payment will show up as “BelayGlasses" on your bank statement.
Do the prices at BelayGlasses.com include tax?
Prices are stated inclusive all applicable taxes.
How do I cancel my order?
The time from order to shipment is too short and therefore the order cannot be unfortunately canceled once it is placed.
When will my refund credit appear on my credit card?
Your refund credit will appear on your card within 10 working days after receiving BelayGlasses from you.
How do I get technical support for my product?
If you need technical support or product related questions, please click here.
Can I wear BelayGlasses over my sunglasses?
BelayGlasses have been designed to fit over small-framed glasses only and it really depends on the size and shape of your sunglasses frame. However bear in mind that the prisms intensify the sun radiation and therefore you should never look straight to the sun through your BelayGlasses!
Do the BelayGlasses have any sun or light protection?
BelayGlasses are designed to refract a light to your eye. They are not designed for sun or light protection! Be aware of not looking directly to the sun!
What are your Shipping prices?
Our flat rate is simple – 7 USD for shipping worldwide.
I scratched my lenses. How can I fix that?
The glass used in the BelayGlasses prisms is very resistant to scratch. However if it happens we will recommend you to buy polishing kit or, preferably, send it back to us and we will make a prism replacement service. You always have the chance to buy a new pair of BelayGlasses - the shipping costs remain 7 USD.
My order has not arrived yet. What can I do?
We apologize for any inconvenience caused by delayed delivery. If your order is delayed, please check its status on the Track&Trace first before contacting us.